Legal: Terms and Conditions, Cancellation and Refund Policies, Privacy Policy.


BOAT CRUISE, RETRO BIKE, JETSKI TERMS & CONDITIONS

  1. Food and beverages may only be purchased at Pont de Val and brought onto the boat. A minimum of a 3 hour boat cruise is required for restaurant plated meals and beverages to be brought onto the boat. Snacks and drinks from The Winery/Picnic park may be brought on boat. Please ensure early arrival for purchasing to avoid being late for your cruise.
  2. By paying for your booking you indicate that you have read, understood and agree to Dragonfly Terms and Conditions.
  3. Any mischievous behaviour that could lead to injury will not be tolerated. Your safety is most important to us.
  4. If guests are late, the duration of your cruise will be affected. Please arrive early to avoid a rush and to make time for any unexpected time consuming situations.
  5. Departure times are not negotiable on the day of your cruise.
  6. During your time with us, Dragonfly-VIP reserves the right of admissions, and will cancel the cruise or booking should any problems arise.
  7. Each person boarding the boat, jet ski and Retro bike will be required to sign an Indemnity Form.
  8. Only in the event of heavy rain and lightning will a cruise or ride be cancelled, postponed or rescheduled. This will be decided on the morning of your booking date. Weather apps are extremely unreliable and often incorrect.
  9. All children under the age of 12 are legally required to wear a life-jacket. Cruise will not take place or will be terminated if child refuses to wear a life jacket.
  10. Passengers need to remain seated on the boat.
  11. Passengers need to follow the instructions of the skipper and bike driver at all times.
  12. No shoes allowed onto the boat or jet ski. Shoes may be placed in basket when boarding the boat.
  13. Jet ski – life jacket is mandatory. Only one person at a time with our experienced skipper. Maximum weight of passenger – 100kg.  Please note there is a risk of getting wet or falling into the water.
  14. Retro bike outride – helmets are supplied by our experienced driver and are mandatory. 

ACCOMMODATION TERMS & CONDITIONS

  1. Dragonfly isn’t responsible for any injury of any person or the loss or damage to property.
  2. Upon payment, the customer accepts the General Terms & Conditions in their entirety.
  3. Damage by a guest to Dragonfly property will be billed to the guests count. Should the damage come to light after the guest has departed, Dragonfly, reserves the right to make a charge to the guests credit or debit card.
  4. The guest hereby agrees on behalf of himself and the members of his/her party, that it’s a condition of his/her occupation of the Villa / Apartment (Unit) that Dragonfly or Pont de Val, its owner nor the employees shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of Dragonfly-VIP or Pont de Val.
  5. No smoking inside accommodation units or Villa.
  6. No loud music allowed at any time.
  7. Quite time is from 23h00 – please respect other guests.
  8. Maximum number of people permitted in the unit is the number of people booked for overnight accommodation. For example, apartments room = 2 people. Villa = 8 guests. No day visitors are permitted without previous arrangements in written form (email).
  9. Use of swimming pool entirely at own risk. Children under 12 to be under parental supervision.
  10. Early check in needs to be communicated with Dragonfly in writing. No early access without prior arrangements will be allowed access.
  11. No glass, food or beverages are to be taken from the accommodation units onto the boat cruise. Food and beverages may be purchased at the restaurant or Picnic park.

PHOTOGRAPHY TERMS & CONDITIONS

  1. Customers need to be on time for the booked photoshoot. Being late will affect your photoshoot time.
  2. Photos will be sent via email in 3-4 working days.

Cancellation and Refund Policy: Boat Cruises, Rides & Accommodation

Amendments and Cancellation Policy

  • Cancellations and amendments to a booking must be submitted in writing on email. No amendments are guaranteed until written confirmation is provided by Dragonfly.
    • Amendments must be made at least 7 days prior to the arrival date.
    • Should a change to the reservation not be possible and should the guest cancel for this reason, the conditions for the cancellation of the reservation listed below will be enforced.

In case of cancellation of a confirmed reservation, the date of receipt of the written cancellation is used to calculate the cancellation fee.

  • Between 7 days and less, or no show on the day: visitor forfeits any and all payment refunds
    • Between 8-14 days prior: 50% of the full rate will be refunded.
    • Between 15-21 days prior: 70% of the full rate will be refunded.
    • More than 21 days prior: 80% of the full rate will be refunded.
    • There will be no refund in case of an earlier departure or no show on the day.
    • Refunds will only be made once 100% proof from our banking institutions has been received. This process could take 7 to 10 working days.

Cancellation or rescheduling of a booking:

  • Booking can only be cancelled or rescheduled due to rainy weather and unsafe water conditions caused by the Barrage water gates. This will be decided on the morning of the booking.
  • Wind and cold weather will not be a reason to cancel or reschedule a booking. The cruise will still go ahead as scheduled. 
  • Cruises will not be rescheduled due to late-coming of guests. Guests need to be on time for their cruise and will lose time on the boat, jet ski, retro ride and photo shoot if late.
  • In the event of “An Act of God” and the cruise has to be cancelled on the day due to rain or unsafe water conditions caused by the Barrage water gates, the cruise will be rescheduled. Guest has up to 6 months to reschedule a booking.
  • If the client is unable to reschedule the booking, an admin fee of R300 will be charged and the remaining payment received will be refunded. This process could take 7 working days.
  • COVID-19: If guest would like to cancel or reschedule due to a covid positive case. Guest needs to submit the request via email with the positive test result. The booking will then be rescheduled to another date within 6 months of the original booking date

What are you options if you can’t attend my booking due to unsafe conditions or emergencies?

Option 1: Reschedule – you have up to 6 months to reschedule your booking. Once you have a new date in mind email use and we will make your booking.

Option 2: Refund – Refunds are done only in emergencies or unsafe boating conditions. An admin and bank fee of R300 will be deducted from the refundable amount.


PRIVACY POLICY

Who we are

Our website address is: https://www.dragonfly-vip.co.za.

The personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements