Accommodation Policies

Terms and Conditions

  1. Rates are subject to availability and fluctuation. The difference in price on a particular booking, due to a rate reduction or promotion implemented after the booking was made, will not be credited or refunded as the rate for that particular booking will remain the same.
  2. No reservation is confirmed without proof of full payment.
  3. Pro-Forma Invoice or Quotation is only valid for 48 hours, accommodation will automatically be cancelled if the deposit is not received by the due date.
  4. Deposits are non-refundable in the event of non-arrivals.
  5. Rates are non-commissionable to registered Travel Agents.
  6. Upon payment of the total amount, the guest accepts the General Terms and Conditions in their entirety.
  7. Food & beverages not purchased on the property but purchased elsewhere and brought onto the property by an accommodation guest may only be consumed by the guest inside the room and at the pool area.
  8. Dragonfly is not responsible for any injury of any person or the loss or damage to any property.
  9. Damage to Dragonfly’s property will be billed to your account. Should this damage come to light after the guest has departed, Dragonfly, reserves the right to make a charge to the guest’s credit or debit card.

Amendments and Cancellation Policy

  1. Cancellations and amendments to a booking must be submitted in writing. No amendments are guaranteed until written confirmation is provided by Dragonfly.
  2. Amendments must be made at least 30 days prior to arrival date.
  3. Should a change to the reservation not be possible and should the guest cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.

In case of cancellation of a confirmed reservation, the date of receipt of the written cancellation is used to calculate cancellation fee.

  • Between 7 days and less, or no show on the day: visitor forfeits any and all payment refunds
  • Between 8-14 days prior: 25% of full rate will be refunded.
  • Between 15-21 days prior: 50% of full rate will be refunded.
  • More than 21 days prior: 75% of full rate will be refunded.
  1. No money will be refunded in case of earlier departure.
  2. Refunds will only be made once 100% proof from our banking institutions has been received. This process could take 7 to 10 working days.